The Oriental Rugs

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Terms and Conditions

1. Introduction

Welcome to The Oriental Rugs. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully. If you do not agree with any part of these terms, you should not use our website or services.

2. Definitions

"Company" refers to The Oriental Rugs.
"Customer" refers to any individual or entity purchasing products from our website.
"Product" refers to any oriental rug or related item sold by the Company.

3. Ordering and Payment

Order Acceptance: All orders placed through our website are subject to acceptance by the Company. We reserve the right to refuse or cancel any order for any reason, including availability issues, errors in pricing or product descriptions, or suspected fraudulent activity.
Payment: Payment for all products must be made in full at the time of purchase. We accept various payment methods, as indicated on our website. All prices are listed in British Pounds (£), and all transactions will be processed in British Pounds (£).
Pricing: Prices are subject to change without notice. The Company is not responsible for typographical errors or inaccuracies in pricing.

4. Shipping and Delivery

Shipping Methods: The Oriental Rugs offers various shipping methods, as detailed on our website. Shipping costs and estimated delivery times will vary depending on the destination and the selected shipping method.
Delivery Time: While we strive to deliver your order within the estimated time frame, delays may occur due to unforeseen circumstances. The Company is not liable for any delays beyond our control.
International Shipping: Customers are responsible for any customs duties, taxes, or other fees associated with international shipments.

5. Product Descriptions and Colours

Accuracy: We strive to ensure that product descriptions and images are accurate. However, due to the handmade nature of our products, slight variations in color, size, and design may occur. These differences are not considered defects but rather unique characteristics of each handcrafted piece.

6. Warranty and Disclaimer

Warranty: The Oriental Rugs offers a limited warranty on all products against defects in materials and workmanship for a period of 12 months from the date of purchase. This warranty does not cover damage caused by improper care, accidents, or normal wear and tear.
Disclaimer: All products are sold "as-is" and without any warranties, except as expressly stated in these terms. The Company disclaims all other warranties, express or implied, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

7. Limitation of Liability

The Oriental Rugs shall not be liable for any indirect, incidental, or consequential damages arising from the use or inability to use our products or services, even if we have been advised of the possibility of such damages. Our maximum liability to any customer shall be the amount paid for the product in question.

8. Governing Law

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising under or in connection with these terms shall be resolved exclusively in the courts of England and Wales.

9. Changes to Terms and Conditions

The Oriental Rugs reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your continued use of our website and services following any changes indicates your acceptance of the new terms.

10. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at info@theorientalrugs.co.uk.

Return and Refund Policy

Customer Satisfaction Guarantee:
At The Oriental Rugs, we take pride in the quality of our products and want you to be fully satisfied with your purchase. If, for any reason, you are not completely happy with your rug, we offer a straightforward return and exchange process.

Eligibility for Returns:
Items must be returned within 30 days of delivery. The product must be in its original condition, unused, and free from any damage or alterations. All original tags and packaging should be intact. Please note that custom-made or special-order items are not eligible for return unless there is a defect or error on our part.

Return Process:
To initiate a return, please contact our customer service team at info@theorientalrugs.co.uk to receive a Return Authorization Number (RAN). This number must be included with your return package. Items returned without prior authorization may not be accepted.

Return Shipping:
Customers are responsible for the cost of return shipping unless the return is due to a defect or error on our part. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refunds and Exchanges:
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5 working days. For exchanges, the new item will be shipped once the returned item has been received and inspected.

Damaged or Defective Items:
If your item arrives damaged or is defective, please contact us immediately at info@theorientalrugs.co.uk. We will arrange for a prompt replacement or refund, including the cost of return shipping.

We value your business and aim to make every shopping experience with The Oriental Rugs a positive one. If you have any questions or need assistance, our customer service team is here to help.

Terms and Conditions

Return and Refund Policy

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